Clean clothes, picked up from the door and paid for by the plan
WashMate is a registered NDIS provider. We collect the washing, clean it properly, fold it and bring it back. Most participants pay nothing out of their own pocket.
- $9.90 per kgWash, dry and fold
- From $5 an itemIroning
- From $13 an itemDry cleaning
- From $15Collection and delivery
- Registered provider
- Police-checked drivers
- Fully insured
- Sydney-wide
- GST-free
- No lock-in
Book a collection
For participants, families, support coordinators and plan managers. Nothing is charged and nothing starts until you have a written quote.
What we clean
Three things a support worker cannot do at home — done properly, in a commercial laundry, and billed to the plan.
Laundry
$9.90 per kg. Washed, dried, folded and returned ready to put away. Sensitive-skin and fragrance-free detergent on request, at no extra cost.
Ironing
From $5 an item. Shirts, trousers, dresses, uniforms and work wear — pressed and returned on hangers.
Dry cleaning
From $13 an item. Suits, coats, formal wear, doonas and delicates that cannot go in a home machine.
Collection and delivery from $15, depending on the suburb. All prices are starting prices. You get a written quote before anything begins, and nothing is charged until you agree to it.
Who pays the bill
It depends how the plan is managed. Most people never handle money at all.
Plan managed
We invoice the plan manager directly. You pay nothing yourself. This is the simplest option and the one most of our participants use.
NDIA managed
We claim through the NDIS portal. You pay nothing yourself. We need your NDIS number to set this up.
Self managed
We invoice you and you claim it back from the NDIS. Our invoices carry everything the NDIS needs, so claims go through cleanly.
Not sure which one you are? Put “I do not know” on the form and we will work it out with you. It is a very common answer.
How it works
Four steps. You can stop at any of them.
Tell us what you need
Fill in the form or call us. It takes about two minutes and costs nothing.
We send a quote
A written quote with the prices and what it will cost each collection. Still nothing charged.
You sign online
Your service agreement is ready the moment you finish the form. Read it, sign it with one click. Paper, Easy Read and large print on request.
We start collecting
We agree a regular day. The driver texts before arrival, every time.
Support coordinators and plan managers
Laundry is one of the quietest wins in a plan. Sending it out frees up support hours for the things a worker is actually needed for, and it is claimable under Household Tasks.
- One page to refer — no phone tag, no chasing
- Participant contacted within one business day
- Written quote and service agreement, copied to you
- Clean NDIS invoices with all 13 required fields
- A short service summary before plan reassessment, so you have evidence for the review
Questions people ask
Does the plan have to say the word “laundry”?
No. Laundry sits under Household Tasks in Core supports, which is flexible funding. If the plan has Core funding for assistance with daily life, it can usually be used for this. Tell us on the form and we will check it with you.
What if I do not know my NDIS number?
Leave it blank. We can find it with you on the phone, or your plan manager or coordinator can give it to us with your consent.
Will I have to pay money myself?
If the plan is plan managed or NDIA managed, no. We bill the plan. If it is self managed, we invoice you and you claim it back.
Is there a minimum, or a lock-in contract?
No lock-in. You can pause or stop the service at any time by calling or emailing us. Your service agreement says so in writing.
I have sensitive skin. Can you help?
Yes. Tell us on the form and we will use a fragrance-free, sensitive-skin detergent at no extra cost, and keep your wash separate.
Who comes to my home?
A WashMate driver in a marked vehicle. Drivers are police-checked and carry ID. You will get a text before they arrive, every time, so nobody turns up unannounced.
Do you cover my suburb?
We service across Sydney. Put your address on the form and we will confirm your collection day and the delivery fee in the quote.
Do you work with SIL houses and group homes?
Yes. We do regular collections for supported accommodation and can invoice per participant or per house. Mention it in the notes and we will call you.
Ready to start?
Two minutes to book. Nothing is charged, and nothing begins until you have a quote in writing.
Prefer a simpler version of this page? Read the Easy Read version · Registered NDIS provider · 0403 861 744 · info@washmate.com.au
