Faq

Wash Mate has two physical locations accessible for customers.
■ Surry Hills: 326 Crown Street, Surry Hills NSW 2010
■ Norton Plaza – Leichhardt: Shop t026, 55 Norton Street, Leichhardt,
NSW 2040

You can contact us via email at info@washmate.com.au or call
+61 403861744. You can also use the contact form on our website.

Yes, we offers a same-day delivery service. Simply select same day
delivery option on the website and we’ll confirm by accepting your
appointment.

We’ve got a flat fee of $15.00 for Pick up appointment and the next day delivery is free of charge.

For Same day delivery, there’s an additional charge of only $10.00.

Simply select same day delivery and enjoy our express delivery service for
your urgent needs.

There’s no minimum or maximum number in terms of garments. We can Pick
up 1 garment if that’s your only requirement. However, the minimum spend of
$40.00 including pick up and delivery fees.

Select the available slots on the website, input the required details and
confirm the booking.

Washmate does not guarantee stain removal but will make efforts to remove
stains. If stains persist after 2-3 attempts, customers will be informed. Please note, stubborn stains might need extra time and harsh treatments which might cause damage to fabric.

Wash Mate uses Hydro Carbons Technology, which is an eco-friendly and safe
dry cleaning method that avoids harmful petrochemicals. Hydro Carbons Solvent is eco friendly, most safest method of dry cleaning that is good for you and your family including kids and pets.

A quotation is valid for 30 days unless otherwise stated.

Yes, quotation prices are subject to change. Please contact us directly to discuss about your specific Quote. our email is info@washmate.com.au

Terms, conditions, and warranties may be subject to change. For specific
details, refer to Washmate’s terms and conditions.

Contact us through the contact form on website, email, or phone to make any
changes or cancellations.

Washmate provides everyday pick-up and delivery services. Specific
operating hours for locations may vary.

Wash Mate is committed to eco-friendly practices using Hydro Carbons Dry cleaning
Technology, which minimises environmental impact as well as it’s good for you and your family, including kids and pets.

There is no specified limit mentioned, but it’s best to contact Washmate for
specific queries regarding large orders.

Ensure someone is available to hand over or receive garments. For specific
issues, contact us via email or phone to discuss alternatives.

Check our website or contact them directly for information on any
current discounts or promotions. We can offer custom deals for commercial orders, bulk orders and repeat customers. Subject to commercial manager approval. Discounts are not guaranteed and can be withdrawn at any time without notice.

You can provide feedback or make a complaint through the contact form,
email, or phone.

For specific details on linen hire, including pricing and requirements, contact
us directly via email. Minimum order criteria apply.