WashMate Laundry and dry clean

Emergency Laundry & Garment Restoration Support for Flood, Fire, Smoke & Medical Events

We provide insurance-approved laundry services across Sydney, assisting clients affected by floods, fires, property damage, health-related incidents, and emergency cleanups. With Sydney-wide pickup and delivery, professional invoicing, and an empathetic team ready to respond — we’re your trusted partner in recovery.

Who We Support

We work closely with:

Insurance companies & loss assessors

Occupational therapists & NDIS support coordinators

Physical rehabilitation teams & recovery coaches

Property managers handling disaster recovery

Individuals affected by fire, water damage, illness or injury

WorkCover & workers compensation claimants

Common Laundry Claim Scenarios

Flood-Damaged Clothing

Flood-Damaged Clothing

Wet, musty, or mould-affected garments and linens

Fire & Smoke Exposure

Fire & Smoke Exposure

Clothes affected by odours, ash, or soot

Medical Events

Medical Events

Laundry support post-hospitalization or injury

Pest Infestation / Biohazard Cleanup

Pest Infestation / Biohazard Cleanup

Laundry sanitization after contamination

Emergency Housing Transitions

Emergency Housing Transitions

Temporary laundry support in crisis housing

Why Washmate is the Trusted Insurance Laundry Provider

Insurance-Compliant Invoicing

Insurance-Compliant Invoicing

Itemized, with claim references and GST

Tagging & Tracking of All Garments

Tagging & Tracking of All Garments

For documentation & peace of mind

Express Turnaround

Express Turnaround

Available for urgent recovery needs (within 48 hours)

Eco-Friendly Cleaning

Eco-Friendly Cleaning

Safe for sensitive skin and allergy-prone users

Free Pickup & Delivery Sydney-Wide

Free Pickup & Delivery Sydney-Wide

For approved insurance claims

Bulk Load Handling

Bulk Load Handling

Garments, towels, beddings & more

No Upfront Payment

No Upfront Payment

For insurer-approved jobs

Our Process

Contact Us or Your Case Manager Refers

Contact Us or Your Case Manager Refers

We receive the request via insurer, rehab specialist, or individual directly.

Pickup Scheduled Within 24–48 Hours

Pickup Scheduled Within 24–48 Hours

We collect all affected laundry from home, temporary housing or storage.

Itemised Tagging & Documentation

Itemised Tagging & Documentation

Each piece is carefully logged for insurance and return accuracy.

Gentle Cleaning & Odour Removal

Gentle Cleaning & Odour Removal

We restore garments using safe, eco-friendly processes and high-grade machines.

Return in 2–4 Business Days

Return in 2–4 Business Days

We deliver items folded, pressed (if needed), and ready for use.

Invoice Sent to Your Insurer

Invoice Sent to Your Insurer

With job notes, claim ID, service breakdown & ABN.

What We Can Clean

Clothing (daily wear, business attire, children’s clothes)

Beddings (sheets, doonas, blankets)

Towels (bath, hand, gym)

Soft furnishings (cushion covers, throws, pillow protectors)

Uniforms (school, work, corporate)

Accessories (scarves, hats, gloves)

 

Note: We do not clean heavily infested/mould-ridden items that require disposal.

For Occupational Therapists, Rehab Coaches & Support Coordinators

We understand your clients may be adjusting to new routines, temporary accommodation, or reduced mobility. Washmate offers:

Weekly laundry pickup for rehab clients

Weekly laundry pickup for rehab clients

Support for self or plan-managed NDIS participants

Support for self or plan-managed NDIS participants

Home-care laundry assistance during recovery

Home-care laundry assistance during recovery

Invoicing and reporting aligned with claim requirements

Invoicing and reporting aligned with claim requirements

Flexible service plans

Flexible service plans

weekly, fortnightly or as needed

 

Please email info@washmate.com.au to set up an account or referral.

Sydney-Wide Service Coverage

We offer insurance laundry pickup and delivery across:

South Sydney on request

Need urgent support outside these areas?

Contact us for availability.

Insurance Laundry Pricing Guide

General Laundry – Wash, Dry, Fold

From $8.90 / kg

Dry Cleaning (suits, delicates, business shirts)

From $13 per item

Beddings & Linen (doonas, quilts, etc.)

From $9.90/kg or per-item

Pickup & Delivery for standard service

From $15

Express Service

Subject to availability

We’ll provide a final quote or invoice to match claim terms.

Urgent Claim? We Can Help.

Flooded home? Smoke-damaged wardrobe? Workers Compensation Claim for a Client?
We’ll take care of your garments so you can focus on rebuilding.

We respond within 1 business day.

📧 Email: info@staging.washmate.com.au

Frequently Asked Questions

You can contact us directly with the approval from the insurer and we’ll send invoices directly to your case manager or insurance provider.

Our standard turnaround is 3-5 business days. Express service available within 48 hours.

That’s okay — we’ll estimate it upon pickup and finalise the invoice once processed.

Yes, we’ve worked with WorkCover and rehab specialists to provide recovery laundry support.

Absolutely. We specialize in dry cleaning and laundry for delicate fabrics, including silks, lace, and wool. Each item is carefully treated with our professional, eco-friendly processes.

Our insurance claim laundry service in Sydney provides professional cleaning for garments, beddings, and linens affected by insurance incidents. We handle your items with care using eco-friendly detergents, ensuring garments are clean, fresh, and ready for use.

Yes! We provide convenient pickup and delivery across Sydney, including the CBD, Inner West, and Eastern Suburbs. Simply schedule online, leave your items in a safe location, and we’ll return them clean, pressed, and folded.

Yes. We offer weekly laundry pickup and delivery for insurance claims, ensuring your items are consistently cleaned and ready, saving you time and effort.

For insurance claim laundry or dryclean service, some items may require insurer approval before we can proceed. Once you have approval, you can either email us the details or book online via our website, leaving notes with any invoicing or claim information. We’ll then schedule a convenient pickup and delivery across Sydney, ensuring your garments are professionally cleaned, pressed, and returned on time.

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